New levels of clarity

Cambridge University Press has partnered with Whistle Clean Australia to enhance their client presentation and employee well-being.

Why is cleaning important to a company like Cambridge University Press?

The goal of Cambridge University Press is to “unlock people’s potential with the best learning and research solutions.” Their brand is associated with a high value product. As such, there is no room for poor workplace presentation and hygiene.

They need to be able to focus on their work knowing that the cleanliness is under control, instead of losing valuable company time on cleaning. They also cannot allow poor workplace presentation to take away from the stakeholders’ trust.
  • Client: Cambridge University Press
  • Duration: Ongoing
  • Skills: Hygiene Audit

The Challenge

Inconsistency of cleaning services
Toilets are often left uncleaned. Kitchens are not up to scratch. This leads to poor employee well-being.
Public areas have poor presentation
These public areas are often accessed by important stakeholders. Poor presentation in these areas can lead to a poor impression of the business. This can reduce the confidence that stakeholders have in the business.
Cleaning challenges lead to improper use of company time
Because the cleanliness is so inconsistent, staff members often need to spend time cleaning the workplace before they can start working. This leads to a waste of valuable company time.

Our Process and Solution

Understanding the Current Challenges and Proposing a New Cleaning Regimen
In this stage, we try to learn more about the client’s needs and expectations. During our first meeting with the client, we compiled a list of all the challenges they were facing. These challenges included dusting issues, dirty toilets, stained carpets and messy meeting rooms. Each challenge that makes this list is important; it helps us set a new standard of cleaning without repeating any previous mistakes. Through this process, we are able to provide a higher quality of service even from the very first day.
Constant Review and Communication
After implementing the new cleaning regimen, we needed a way to make sure that it met the clients’ needs. We worked closely with the client to fine tune different areas, such as presentation, time saving, and hygiene. We found that photos were a useful tool in illustrating exactly what the clients needs were, and what aspects we could find tune as we moved forward. Once these were identified, we translated them into changes in our operation schedule. From here, our team was able to move forward with an even better understanding of the client’s needs.
Identify the ‘Second Task’
It is the second task that transforms a ‘great’ job into an ‘excellent’ one. The ‘Second Task’ refers to jobs that are often ignored, such as spot cleaning glass panels, wiping door knobs and dusting window ledges. When these tasks are ignored, it leads to inconsistency in the standard of cleaning. Once we identified these tasks, we were able to add them to the client’s new cleaning schedule.

Whistle Clean Australia have been our cleaning company for the past two years. Ivan is very diligent and a great point of contact. We find that the cleaning is consistently of a high standard and I would recommend to other businesses.

C. Tudor-Jones
C. Tudor-Jones

Result Driven

The best way to evaluate our success is to get first hand feedback from the client. And there is no better feedback than the fact that Cambridge University Press continues to be one of our best clients. As of the time of writing, we have been working with them for 3.5 years, and we look forward to continuing our relationship with them in the future.
As you can see in the video above, getting to know our cleaners has been key for Cambridge University Press. Seeing friendly, familiar faces on a regular basis makes the experience easy for them. It helps facilitate communication, and allows them to get great service that is tailored to their unique needs. Whether it’s written feedback on the Communication Book, or in-person feedback from staff, communication is always open. This helps ensure that if there are any problems, the response is quick. Anything that requires extra attention is immediately addressed. As a result, daily operations have become a seamless process for the client.
Increased hygiene level
Increased staff working efficiency
Improved tidiness and workplace presentation
Reduced time wasted doing cleaning related activities

Have similar challenges? Let's start with a free hygiene audit!